At Vecina Beauty Supply (“Company,” “we,” “us,” or “our”), customer satisfaction is important to us. However, due to the nature of beauty, cosmetic, and personal care products, returns are subject to the following terms.
By placing an order through our Website, you agree to this Return & Refund Policy.
1. RETURN ELIGIBILITY
We accept returns only under the conditions outlined below.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The return must be requested within 14 days of delivery
- The product must be in resalable condition
We reserve the right to refuse any return that does not meet these requirements.
2. NON-RETURNABLE ITEMS
For hygiene, safety, and product integrity reasons, the following items are FINAL SALE and cannot be returned:
- Opened or used cosmetics
- Skincare or personal care products that have been opened
- Wigs, hair extensions, or hairpieces once removed from original packaging
- Lash products, makeup tools, or applicators once opened
- Clearance or promotional items marked “Final Sale”
- Gift cards
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item:
- You must contact us within 48 hours of delivery
- Provide order number and photos of the issue
We may, at our discretion:
- Replace the item
- Issue store credit
- Issue a refund
Claims submitted after 48 hours may be denied.
4. HOW TO REQUEST A RETURN
To start a return, email: returns@vecinabeauty.com
Include:
- Full name
- Order number
- Items you wish to return
- Reason for return
Do not send items back without authorization.
5. RETURN SHIPPING
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
We are not responsible for returns lost in transit.
6. INSPECTION & APPROVAL
All returns are inspected upon receipt.
If approved, refunds or credits will be processed within 5–10 business days.
If denied due to condition or policy violations, items may be returned to you at your expense.
7. REFUND METHOD
Approved refunds will be issued:
- To the original payment method OR
- As store credit (at our discretion)
Processing times depend on your financial institution.
8. ORDER CANCELLATIONS
Orders may only be canceled before shipment. Once shipped, the return process applies.
9. ALLERGY & PRODUCT REACTIONS
Customers are responsible for reviewing ingredient lists.
We are not responsible for:
- Allergic reactions
- Skin sensitivities
- Improper product use
These are not valid grounds for return if products were opened.
10. FRAUD PREVENTION
We reserve the right to:
- Refuse returns
- Limit return privileges
- Deny refunds
If we suspect abuse, fraud, or excessive returns.
11. POLICY CHANGES
We reserve the right to update this policy at any time.
12. CONTACT
Vecina Beauty Supply
1 Marston St
Lawrence Massachusetts, USA 01841
978-557-0090